Customer Service Representative - Home Medical Equipment (Full-Time, Days)

Enloe Health • Chico, CA

18d • $20 - $27

About The Position

The Customer Service Representative is responsible for providing information, processing referrals, scheduling of services and/or coordinating delivery of equipment. Serves as a liaison between the patient, case management, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center.

Requirements

• One year experience utilizing clerical and computer skills
• Six months experience in a medical setting performing such tasks as patient registration, insurance verification or medical billing
• Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public.
• Must be able to follow instructions, work quickly and accurately in a fast paced environment.
• Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing.
• Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions.
• Organizational and multi-tasking skills are essential.
• Must show sensitivity for the patient and family and maintain strict confidentiality.
• Must be able to fulfill the essential functions of the position.

Nice To Haves

• Medical terminology
• Previous home medical equipment, home health or hospice billing experience or related ICD-10 Coding

Responsibilities

• providing information
• processing referrals
• scheduling of services
• coordinating delivery of equipment
• Serves as a liaison between the patient, case management, insurance company and other health care providers.
• maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed