MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're on the lookout for Customer Service Agents to join our rapidly expanding team! In this role, you'll support inbound customer service, help desk, technical support, and back-office operations for both commercial and public sector clients. You'll be responsible for handling inbound calls, resolving basic technical issues, assisting with product and process-related inquiries, and identifying opportunities to upsell new products and services all while representing some of the world's most recognized brands. If you're a natural problem solver with a passion for delivering exceptional service, we'd love to hear from you!