Customer Service Representative Healthcare

Maximus • Lawrence, KS

161d • $15 - $15

About The Position

Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits. You'll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you'll be ready to succeed from day one.

Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position.
• Applicants must be able to perform their duties on-site and meet attendance requirements.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller.
• Refer calls as required to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.

Benefits

• Competitive Compensation: $15.00/hr base pay + 10% shift differential.
• $1,000+ in bonus opportunities, including training completion and referrals.
• Comprehensive Insurance Coverage: Company-paid medical coverage.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Future Planning: 401(k) with company match.
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays.
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs.
• Work/Life Balance Support: Flexible schedules that meet your lifestyle.
• Career Growth: A supportive environment with career development and promotional opportunities.
• Meaningful Work with Impact: No cold calls, sales, or collections involved.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED