Customer Service Representative - Healthcare Call Center

TEKsystems • San Diego, CA

86d • $21 - $21

About The Position

We are seeking a Customer Service Representative to join our healthcare-focused call center team. This role involves handling inbound and follow-up calls related to prior authorizations, general inquiries, and confidential patient information. The ideal candidate will demonstrate exceptional customer service, attention to detail, and the ability to accurately enter and manage data across multiple systems.

Requirements

• Minimum 1 year of recent high-volume call center experience (within the last 2–3 years)
• Strong background in healthcare, medical terminology, and customer service
• Typing speed of 30+ WPM
• Proficient computer skills and ability to navigate multiple systems
• Stable work history (no jumpy resumes – tenure of at least 1 year per role)

Nice To Haves

• Experience with healthcare systems and prior authorization processes
• Familiarity with call center performance metrics
• Strong verbal communication and active listening skills

Responsibilities

• Handle 50–100 inbound and follow-up calls daily, depending on complexity
• Provide accurate information regarding prior authorizations and general healthcare inquiries
• Maintain confidentiality and adhere to HIPAA guidelines
• Enter and update customer information across multiple systems
• Deliver high-quality service with a focus on accuracy and professionalism
• Meet performance metrics including Quality and Accuracy

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees