Customer Service Representative -Greensboro

National Express Transit • Greensboro, NC

376d

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.

Requirements

• High School graduate or equivalent.
• Customer service experience in a contact/call center environment required.
• Excellent oral communication skills to respond and present professionally to callers and visitors.
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Critical thinking and problem-solving skills are also required.
• Computer literacy, preferably in word processing and spreadsheets.
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks.

Nice To Haves

• Prior logistics/charter sales experience preferred.
• Transportation industry experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Act as a liaison between the customer and the company.
• Provide a world class customer experience to both internal and external customers via phone/email/chat.
• Assist customers with service requests, changes, cancellations, and other queries.
• Resolve customer service issues via phone/email/chat.
• Capture detailed customer charter requests and provide an accurate quotation.
• Follow-up with leads via phone/email/chat.
• Assist customers with single call issue resolution.
• Ensure personal revenue goals and objectives are exceeded.
• Directly contribute to department revenue goal attainment.
• Other duties as assigned.

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
• On-the-job training and skills development
• Internal transfer opportunities for career growth

What This Job Offers

• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees