Customer Service Representative - Greeley Recreation Center

City Of Greeley • Greeley, CO

414d • $34,403 - $39,520

About The Position

The Customer Service Representative at the Greeley Recreation Center plays a vital role in delivering quality customer service to patrons. This position involves overseeing entry desk operations, assisting with the supervision and training of part-time and seasonal employees, and providing information about recreation facilities, programs, and events. The representative is responsible for processing registrations, selling memberships, and managing facility rentals, ensuring a positive experience for all visitors.

Requirements

• High School diploma or equivalent.
• 1-3 years of experience with general knowledge of procedures and practices.

Responsibilities

• Greet patrons and ensure their safety within the facility.
• Answer and transfer a high volume of telephone calls.
• Provide courteous service for program registrations, facility bookings, and park shelter reservations.
• Conduct tours of the facility and provide information about recreational offerings.
• Assist in training and scheduling part-time/seasonal employees.
• Support part-time/seasonal staff and resolve issues that arise.
• Communicate staff performance to the direct supervisor.
• Participate in regular operations staff meetings.
• Learn and use recreation management software for various operations.
• Ensure marketing materials and social media are updated with accurate information.
• Enforce risk management and emergency response protocols.
• Process and promote membership sales at recreation facilities.
• Assist in member appreciation events and promotions.
• Aid patrons in registrations for activities and events.
• Maintain and update family and organization accounts.
• Conduct inventory and report discrepancies to the supervisor.
• Reserve park shelters and collect rental fees.
• Monitor supply ordering for front desks and pro shop supplies.
• Assist with monitoring surveys for member satisfaction levels.
• Facilitate facility reservations and inquiries.

Benefits

• Eligible for benefits as outlined in the benefits guide.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED