About The Position

Our business is making customers happy! We're bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people's days? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You're instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we're an award-winning culture and company! As a Temporary Customer Service Representative - Govt Public Trust Clearance working remotely, you'll be a part of bringing humanity to business. This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ND, MD, MI, MO, MS, MT, NE, NM, NH, OR, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Requirements

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Computer experience
  • Must be a US citizen

Nice To Haves

  • Experience with high-speed internet (> 15 mbps)
  • Familiarity with USB wired headsets
  • Smartphone or another device that runs IOS or Android for daily log-in

Responsibilities

  • Consult with your neighbors on the available services that can support their situation
  • Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
  • Respond to customer inquiries with active listening
  • Resolve customer issues with patience and understanding

Benefits

  • Free career development courses
  • Health & wellness programs
  • Paid time off & work-life balance
  • Community give back events
  • Referral & recognition programs
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