Customer Service Representative - Glencoe (Part Time)

Cortrust Bank N A-posted about 1 year ago
Part-time • Entry Level
Glencoe, MN
Credit Intermediation and Related Activities
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The Customer Service Representative at CorTrust Bank in Glencoe is a part-time role focused on delivering high-quality customer service to meet the financial needs of the community. This position involves engaging with customers, processing transactions, and performing administrative duties, making it ideal for students or individuals seeking flexible work hours.

  • Communicate professionally and courteously with internal and external clients, adhering to phone etiquette policies.
  • Respond to general inquiries and direct calls appropriately based on customer needs.
  • Complete general teller transactions such as cash and check deposits, withdrawals, and credit payments accurately.
  • Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs.
  • Adhere to all CorTrust policies and complete required security and regulatory training.
  • Maintain customer privacy and confidentiality while processing reports and completing general ledger maintenance.
  • Experience in customer service or a related field.
  • Ability to manage multiple projects simultaneously with little supervision.
  • Strong problem-solving and critical thinking skills.
  • High level of integrity and personal diplomacy.
  • Knowledge of Federal banking regulations and industry workflow.
  • 401(k)
  • Employee stock ownership plan
  • Paid time off
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