Customer Service Representative - General Service (Part-Time)

County of Roanoke Virginia • Roanoke, VA

351d

About The Position

Performs work of moderate difficulty in assisting citizens and customers (internal and external) with requests for information or services, responsible delivery of mail and packages, and in resolving requests, complaints or problems. Administrative work that may include data entry, sorting mail, payment collection, and maintaining department records. Interprets County policies in researching and resolving customer inquiries, requests and complaints. Work is performed under general supervision, often using independent judgement to resolve situations. Performs other duties as required.

Requirements

• High school diploma or equivalent.
• Valid Virginia driver's license required with good driving record.

Nice To Haves

• Some experience performing pickup and delivery services.

Responsibilities

• Delivers uncompromising customer service, responding immediately to citizen or customer requests, inquiries, and concerns.
• Works directly with the public on the phone and in person demonstrating good communication skills in a warm, friendly manner.
• Provides information to customers and citizens regarding departmental programs and policies, delivery schedules, mail, appointments, and service delivery.
• Resolves customer and citizen questions and problems following established policies.
• Sorts, picks up, and distributes mail and inter-office messages.
• Prepares, updates and maintains customer records in various databases.
• Performs related administrative work including data entry and record keeping.
• Transports personnel, equipment and supplies to various locations.
• Reviews various reports on a regular basis to ensure accuracy of data.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED