Performs work of moderate difficulty in assisting citizens and customers (internal and external) with requests for information or services, responsible delivery of mail and packages, and in resolving requests, complaints or problems. Administrative work that may include data entry, sorting mail, payment collection, and maintaining department records. Interprets County policies in researching and resolving customer inquiries, requests and complaints. Work is performed under general supervision, often using independent judgement to resolve situations. Performs other duties as required.