Customer Service Representative - Full-Time

United Airlines • San Francisco, CA

379d • $44,637 - $78,666

About The Position

The Customer Service Representative at United Airlines plays a crucial role in enhancing customer experiences by providing friendly and professional service at airports. This position involves interacting with both domestic and international customers, assisting them with ticketing, baggage handling, and ensuring a welcoming environment. The role emphasizes the importance of customer satisfaction, safety, and teamwork, while also offering opportunities for career growth within the company.

Requirements

• High school diploma, GED or equivalent.
• Minimum of 18 years old.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for an eight-hour shift, and to lift and handle baggage.
• Ability to acquire a SIDA badge and meet airport requirements for badging.
• Legally authorized to work in the United States without sponsorship.
• Ability to meet the Company attendance standards and uniform and appearance standards.

Responsibilities

• Interacting with customers in a kind and useful manner to craft memorable experiences and build loyalty.
• Anticipating customer needs and maintaining responsibility when inconveniences occur.
• Ensuring safety by holding oneself and others to high standards.
• Navigating challenges with composure and adaptability, managing customer frustrations professionally.
• Collaborating with colleagues to support their success with new processes and technologies.

Benefits

• 401(k) plan
• Pension plan
• Health insurance
• Employee Assistance Plan
• Space available travel privileges
• Opportunities for overtime and flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED