Customer Service Representative (FT- 1.0FTE, Day Shift)

Bozeman Health • Bozeman, MT

67d

About The Position

The Customer Service Representative is responsible for providing effective customer service to patients, internal departments, other medical facilities and resolve customer complaints/concerns. This position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

Requirements

• Six (6) months of experience serving a large number of customers in a fast-paced environment.
• Six (6) months of experience using a computer and typing with proficiency and accuracy.

Nice To Haves

• High School Diploma or Equivalent.
• Prior work experience with medical and billing terminology.
• Prior work experience in healthcare.

Responsibilities

• Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities.
• Learn to manage between 65-80 inbound and outbound calls per day.
• Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
• Screen and route patient calls to other departments efficiently.
• Respond to patient questions and needs by utilizing Epic efficiently.
• Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees