Customer Service Representative / Front Desk

PetVet Care Centers • Ocala, FL

90d

About The Position

Florida Equine Veterinary Associates is currently seeking a Customer Service Representative / Front Desk to join their team! The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. This role performs a range of administrative and customer service tasks, providing valuable support to the equine veterinary associates.

Requirements

• Experience within the equine field.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.

Responsibilities

• Processes paperwork for horses, correctly and accurately.
• Attach labs and records accurately in practice software management system.
• Answers phones and routes messages to the right doctor and right individuals.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Processes payments, sends monthly statements and thoroughbred sales paperwork.
• Provides excellent customer service in-person, and over the phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED