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Our Consumer Engagement Center handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and hunting down rare parts, we cover a huge range of topics, which makes every day totally different! This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be in person for 6-weeks. Once complete, as we're building up our new office space, the role will be remote with occasional in-person engagement opportunities with your teammates in Tempe.