Customer Service Representative - Fontana, CA

Evans Construction • Fontana, CA

429d • $41,600 - $49,920

About The Position

The Customer Service Representative at Oldcastle APG is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to customer inquiries or issues. This role involves managing customer orders, addressing product questions, and coordinating with various teams to fulfill orders effectively.

Requirements

• High school diploma or GED, or equivalent combination of education, training, and experience
• Ability to multi-task, answer phones and enter orders
• Ability to read and comprehend simple instructions
• Detail oriented, good organizational and problem-solving skills
• Manufacturing/industrial environment experience preferred
• ERP knowledge and experience (Cloud) and Salesforce experience preferred

Responsibilities

• Enter customer orders received by email and phone into ERP system
• Answer high volume of incoming calls and emails in a timely manner
• Assist customers with product questions, ordering, order tracking, pick-ups, complaints, and problems
• Communicate effectively with customers related to order status and coordinate with production regarding backordered items
• Communicate with sales, finance, and operation teams to ensure orders are fulfilled
• Develop and maintain product knowledge to support customer needs and provide solutions
• Utilize SalesForce to manage customer issues
• Verify product load and quantities match purchase order
• Review and retrieve documentation for credit department as needed
• Issue credits for pallet returns when applicable
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Execute Daily and Business fundamentals
• Willing and able to cross-train on other aspects of the customer service process
• Perform other duties and responsibilities related to the nature of the job as needed

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED