Customer Service Representative Floater - DC

EagleBank•Washington, DC

23h•$20 - $28•Onsite

About The Position

Overview We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong , and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting. The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible. Joining our DC Floater team places you at a base branch and covering the following branches as needed: Gallery Place, K Street, and McPherson, in addition to either our MD or VA locations, depending on where you reside. After 6 months in the floating pool, you can apply to other positions. The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

Requirements

Personal vehicle required
High School Diploma or equivalent
1 year cash handling
2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
Knowledge of Platform and Teller system
Exhibits professionalism with internal and external customers
Knowledge of deposit products and services
Knowledge of banking regulations, policies, and procedures
Basic knowledge of MS Office products

Responsibilities

The Customer Service Representative establishes, retains and deepens relationships with new and existing clients.
Provides quality service to internal and external clients through effective and professional written and verbal communication.
Processes teller transactions and balances cash accurately and efficiently.
Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
Possesses strong knowledge of the platform and teller systems.
Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
Serves as main point of contact for client problem resolution.
Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.
Joining our DC Floater team places you at a base branch and covering the following branches as needed: Gallery Place, K Street, and McPherson, in addition to either our MD or VA locations, depending on where you reside.
After 6 months in the floating pool, you can apply to other positions.
We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.