Customer Service Representative, Floater

John Marshall Bank • Arlington, VA

98d

About The Position

John Marshall Bank has an immediate opening for a Customer Service Representative, Floater, to join our team of qualified banking professionals across our geographic footprint in Northern Virginia, D.C. and Maryland. This role will be based in our Arlington Branch but will be required to travel to other branches in the Bank's footprint on an as needed basis. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing various teller transactions. Excellent cash handling skills and attention to detail are essential. A strong sense of honesty and integrity are fundamental to this position. This position engages customers with their financial needs by regularly promoting, describing, selling and cross-selling other bank products and services.

Requirements

• Ability to travel to any of the branches in the Bank’s Footprint as needed (Leesburg, Reston, Woodbridge, Arlington, and Alexandria, Virginia, Washington, D.C. and Rockville, Maryland)
• High School Diploma or equivalent
• At LEAST 6 months of cash handling experience
• Proficient computer skills
• Ability to move up to 30 pounds in the form of computer paper, cash drawer, or other items as needed

Responsibilities

• Accurately handle, organize and count cash
• Provide an exceptional service experience by engaging and establishing rapport with customers
• Correctly process all types of customer transactions
• Examine all cash and check endorsements to safeguard against acceptance of counterfeit bills and fraudulent items
• Implement proper check cashing procedures
• Place holds on accounts as approved by Branch Management and provides notices to customers
• Successfully balance and complete end of day processes
• Properly complete Currency Transactions Reporting
• Verify customer’s identification following the Bank’s CIP procedures
• Report any and all suspicious activity and behavior to appropriate supervisor
• Successfully navigate and utilize OSI-DNA applications, and affiliated websites
• Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Bank’s service standards
• Maintain customer confidentiality at all times
• Demonstrate a thorough understanding of teller security and compliance responsibilities to include robbery procedures
• Remain current on Bank Policies and Procedures
• Professionally answer the telephone and follows-up in a timely manner
• Successfully promote and refer Bank products and services
• Actively participate in Bank community involvement activities
• Foster a positive and supportive team environment
• Maintain a professional image and appearance at all times
• Refer difficult customer situations to Branch Management
• Refer prospects to the Bank’s partners
• Prepare the daily Branch Settlement Log
• Prepare and count cash shipments
• Observe the appearance of the branch, report repairs and maintenance issues promptly
• Assist in the training of new tellers
• Complete on-going courses to maintain required compliance knowledge requirements
• Open new accounts or perform other operational positions
• Perform other duties as assigned

Benefits

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match (4% match on 5% contributions)
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Dependent Day Care
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees