Customer Service Representative - Float

HORIZON HEALTH AND WELLNESS INC • Casa Grande, AZ

2d • Onsite

About The Position

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Their mission is to enhance the quality of life of the individuals, families and communities they serve, and empower them to attain their optimum potential. The most important organizational philosophy is Kindness Matters, which is an essential component in all interactions with patients and with each other. Horizon Health and Wellness is seeking a professional Float Customer Service Representative (CSR) for an employment opportunity. This is a float position covering all outpatient clinics in the agency, with the base location open to Apache Junction, Casa Grande, or Queen Creek clinic. The role involves covering pre-planned and unplanned absences and being assigned to different locations based on staffing needs. The ideal candidate is an outgoing, friendly, and organized individual who can maintain high standards of Customer Service.

Requirements

• High School diploma or GED
• Education and/or experience equivalent to 2 years preferred
• Possess pleasant and friendly demeanor
• Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues
• Must be 21 years of age or older
• Possess knowledge of general filing system
• Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy
• Ability to attend to multiple tasks accurately and with minimal oversight
• Must obtain a Fingerprint clearance card and be able to pass a background check
• Possess valid driver's license, reliable transportation and phone

Nice To Haves

• Working knowledge/familiarity with electronic medical record preferred but not required
• Bilingual English/Spanish

Responsibilities

• Cover pre-planned and unplanned absences in the department
• Be assigned to different locations depending on staffing needs

Benefits

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED