40 hour Customer Service Representative/Flex Banker - Customer Solutions Center ($1.50 per hour premium)

Washington Trust Bancorp, Inc. • Richmond, RI

51d • Hybrid

About The Position

Customer Service Careers Available at Washington Trust! Our Customer Solutions Center Employees create an environment of trust and an exceptional experience for our customers. We're looking to add to our Call Center team. If you're an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you. This position offers a hybrid on-site/remote work schedule

Requirements

• Enthusiasm for working with customers
• Professional telephone skills and the ability to deal effectively with customers while assisting with problem resolution
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking, or financial services experience a plus
• An understanding of personal finance which includes bank products and services
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes

Nice To Haves

• Bilingual language skills (English/Spanish) preferred

Responsibilities

• Process customer transactions accurately while actively engaging with the customer over the phone
• Understanding and applying bank policies and procedures
• Provide a superior banking experience for the customer through a relationship building approach
• Proactively seek and recommend the best products and services to fit the customer's needs
• Contribute to the achievement of sales objectives

Benefits

• Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
• A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
• Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees