Customer Service Representative First Shift

Planet Fitness • Hilliard, OH

87d • $13

About The Position

As a front desk associate at Planet Fitness, you will be responsible for providing exceptional customer service to members, prospective members, and guests. Your duties will include greeting individuals, handling front desk activities, answering phones, checking IDs, signing up new members, and giving tours of the club. You will also facilitate updates to member accounts, respond to inquiries, maintain cleanliness, and ensure safety within the club. This position requires a passion for fitness and health, as well as a positive attitude.

Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities including answering phones and assisting callers
• Check ID and Member barcodes into the system
• Sign up new members
• Take prospective members on a tour of the club
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner
• Assist in maintaining the neatness and cleanliness of the club
• Monitor for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor
• Stock locker rooms with proper supplies/paper products
• Report any broken or missing amenities or equipment to the Club Manager
• Follow 'Lost and Found Policy' and turn in lost member property to the Club Manager/Assistant Club Manager

Benefits

• $13.00 per hour compensation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees