Customer Service Representative, Export

PPG Industries•Little Rock, AR

About The Position

As the Customer Service Representative, Export, you will manage international orders by coordinating between clients, logistics teams, and customs, ensuring accurate documentation (bill of lading, invoices) and shipment delivery. You will place orders, track cargo, resolve delivery issues, and maintain a high level of communication with overseas agents to meet compliance and service standards. PPG is a company that makes it happen, seeking candidates of the highest integrity and professionalism who share their values and are committed to continuous improvement. PPG protects and beautifies the world through leadership in innovation, sustainability, and color, helping customers in industrial, transportation, consumer products, and construction markets. As the world's leading coatings company, PPG serves more industries than its competitors, providing coatings and specialty materials for automobiles, jetliners, wind turbine blades, vessels, water tanks, and homes. Employees will have access to world-class customers, industry experts, bright colleagues, and leading-edge technology.

Requirements

Previous experience in logistics, freight forwarding, or international shipping.
Understanding of export regulations, Incoterms, and customs procedures.
Experience interpreting and responding to customer questions and requests.
Strong attention to detail.
Proficiency in tracking software.
High school diploma or equivalent required.

Nice To Haves

A bachelor's degree in business or logistics is preferred.

Responsibilities

Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM).
Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations.
Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates.
Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards.
Proactively identify and resolve shipment delays, damages, or discrepancies in documentation.
Ensure accurate, timely invoicing and generate performance reports.