Customer Service Representative (English-speaking) – On-site – KL01

Concentrix • Albuquerque, NM

117d • $18,978

About The Position

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. This is a great opportunity to experience the power of what’s next and develop 'friends for life' at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Requirements

• Proficient or bilingual in English
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalate call to resolution

Nice To Haves

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Responsibilities

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Benefits

• Full-time 39 hours/week contract: Monday to Friday 15:00 – 00:00
• Salary 18.978 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees