Customer Service Representative - Email (ONSITE: Naperville, IL first 30 days)

SD WHEEL CORP•Naperville, IL

39d•Onsite

About The Position

Customer-oriented service representative to act as a liaison, via email to provide product/services information and resolve any emerging problems, i.e. complaints, orders, errors, account questions, billing, cancelation, etc., that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Requirements

Ability to multitask, prioritize, and manage time effectively
Emotionally Intelligent
Email Communication Skills - Written
Methodical
Interpersonal skills
Problem-solving skills
Detailed Oriented
Resourceful
Documentation
Quality focus
High School Graduate or General Education Degree
1yr previous customer service experience, required.

Nice To Haves

Wheel/Tire knowledge, preferred.

Responsibilities

Act as a company gatekeeper
Assist with placement of orders, refunds, or exchanges with Customer Service Lead
Attempt to persuade a customer to reconsider cancellation
Build sustainable relationships of trust through open and interactive communication
Cancel or upgrade accounts
Effectively manage large amounts of incoming issues and returns via email
Go the extra mile to engage customers
Greet customers warmly and ascertain problems or reasons for emailing
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Resolves problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Take payment info and other pertinent info such as addresses, phone numbers, email addresses
Troubleshooting
Update invoices