Customer Service Representative - Eagle County Regional Airport

Enterprise Mobility • Eagle, CO

412d • $48,880 - $48,880

About The Position

The Customer Service Representative (CSR) at Enterprise Mobility will provide exceptional customer service primarily at the Eagle County Regional Airport. This role involves assisting both internal and external customers with their rental needs, offering administrative support, and acting as a rental back-up. The CSR will gain valuable knowledge through training and hands-on experience, ensuring a high level of service and customer satisfaction.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.
• Must be authorized to work in the United States without requiring work authorization sponsorship.
• Must have at least 6 months of customer service experience in a fast-paced environment.
• Must have worked 12 months or more at the most recent employer.
• Experience working late nights is preferred.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions for customers and vendors.
• Manage outgoing calls for callback management and miscellaneous tasks as assigned.
• Provide high-level customer service by assisting customers in person and over the phone with their rental needs.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions efficiently.
• Market the company while safely picking up and dropping off customers, assisting them as needed.
• Communicate rental terms, vehicle features, and additional services to customers.
• Sell optional protection products, upgrades, and other additional equipment as needed.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors as needed.
• Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and running reports.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed