Customer Service Representative - E Prescribe - Sleep Therapy

Lafayette Economic Development Authority-posted 2 months ago
Lafayette, LA
Administration of Economic Programs
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The Customer Service Representative for E Prescribe in Sleep Therapy at VieMed is responsible for providing exceptional service to patients, families, referral sources, doctors, vendors, and co-workers. The role requires maintaining confidentiality, demonstrating professionalism, and efficiently processing orders through traditional and E Prescription delivery systems. The representative will verify patient data, perform insurance verification, and inform patients about their co-pay responsibilities. The position demands strong communication skills and the ability to handle multiple tasks effectively.

  • Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
  • Consistently demonstrates courtesy to all clients and co-workers on the job.
  • Demonstrates proper phone etiquette, identifying company and self with each greeting, answering the phone in 3 or less rings, and minimizing the use of 'hold'.
  • Maintains strict confidentiality of patient and client information.
  • Demonstrates competence and knowledge in all work-related activities.
  • Acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
  • Displays ability to listen attentively and an eagerness to learn new skills.
  • Willingly seeks additional work when assigned tasks are completed.
  • Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
  • Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data, and referral source data.
  • Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
  • Performs Insurance Verification and/or Pre-Authorization activities prior to deliveries.
  • Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
  • Verifies charge accuracy (types of sale, and pricing).
  • Performs other duties as assigned by Management.
  • Minimum of high school diploma or equivalent.
  • Competency in processing sleep therapy equipment orders and general DME knowledge.
  • Good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors.
  • Strong problem-solving skills, verbal and written communication skills.
  • Ability to plan and organize work for effectiveness and efficiency.
  • Ability to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
  • Consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
  • Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
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