Customer Service Representative - Durable Medical Equipment

One Source Medical Group • Westchase, FL

390d • $35,360 - $41,600

About The Position

The HME Customer Service Representative (CSR) serves as the primary point of contact for patients, responsible for processing new patient accounts and coordinating the scheduling of durable medical equipment (DME) orders. This role emphasizes timely communication, documentation, and customer service to ensure patient satisfaction and compliance with healthcare regulations.

Requirements

• High School Diploma or equivalent.
• Bilingual (English/Spanish) preferred.
• Adhere to all HIPAA and corporate policies.
• Must pass a company background check.
• Prior healthcare and/or customer service experience preferred.
• Excellent communication skills with high attention to detail.

Nice To Haves

• Experience in customer service (1 year preferred).
• Computer skills (1 year preferred).
• Fluency in Spanish (preferred).

Responsibilities

• Answer phone calls, identify self, and take accurate messages by repeating for accuracy.
• Maintain a strong working knowledge of products and services offered.
• Provide courteous customer service by greeting and assisting all patients and referrals in a timely manner.
• Check voicemails/emails each morning and throughout the day and respond accordingly.
• Verify DME insurance coverage and benefits prior to order completion.
• Generate sales orders in the database and prepare supplies/equipment for delivery.
• Collect deductible and patient coinsurance upfront.
• Handle complaints, providing appropriate solutions and alternatives within 24 hours.
• Consult with supervisor when unusual situations occur.
• Document all pertinent patient activity in patient account notes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 403(b) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED