Customer Service Representative Durable Medical Equipment

Shan Medical Equipment Dearborn • Dearborn Heights, MI

414d

About The Position

The Customer Service Representative (CSR) position at Shan Medical Equipment involves providing support in a Durable Medical Equipment (DME) setting. The role is focused on assisting patients with their medical needs, handling phone inquiries, and interacting with insurance companies. The ideal candidate should be adaptable, able to work in a fast-paced environment, and possess strong communication skills, particularly in Arabic or Chaldean.

Requirements

• Customer service experience in a DME setting is preferred.
• Ability to speak Arabic or Chaldean is preferred but not required.
• Knowledge of verifying all types of insurances is required.

Nice To Haves

• Experience in a DME setting is preferred.
• BOC certification is preferred but not required.

Responsibilities

• Provide customer service support in a DME setting.
• Answer phone calls and communicate with insurance companies.
• Verify various types of insurance coverage.
• Assist walk-in patients with their medical needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed