Customer Service Representative Distribution Center

Bedrosians Tile and Stone•Jacksonville, FL

46d

About The Position

Under the supervision of the Operations Manager, the Distribution Customer Service Representative provides exceptional customer service to all company branches. You are responsible for providing accurate, reliable, and helpful information in a timely manner. You are responsible for assisting branches in creating solutions to problems.

Requirements

High School Diploma or Equivalent
3 years' experience in customer service
Excellent verbal and written English communication skills
Close attention to details and high level of accuracy
Excellent attendance at current or previous employment
Desire to work in a fast paced and positive environment
Self-motivated and proactive
career driven

Nice To Haves

College degree is a plus
Bi-lingual in Spanish is a plus

Responsibilities

Manage daily orders placed by branches for products supplied by the ADC
Build truckload shipments on scheduled delivery days
Communicate freight quotes on special deliveries to the Transportation Department
Review each transfer order for material status/availability and manages back orders
Assist branch staff with questions or revisions regarding their orders
Communicate with branch staff regarding any issues or changes to their orders
Create pick tickets and distribute to ADC warehouse shipping supervisors
Schedule LTL carriers and process LTL Bills of Ladings
Invoice and file all completed pick tickets and invoices
Work with branch and ADC staff on shipment/invoice errors and corrections
Help cover duties of other CSR's when out of the office
Find solutions to issues and quickly adapt to changes
Work cooperatively in team environment
Work within the framework of the company's defined policies, procedures, goals and directives.
Any other duties required of this position