Customer Service Representative/Dispatcher

Fox Service Company-posted 10 months ago
Full-time • Entry Level
Austin, TX
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Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Fox Service Company is looking for a dynamic Customer Service Representative/Dispatcher to join a thriving business that believes in work-life balance and cares about YOU!

  • Answer incoming customer requests and inquiries in a professional & friendly manner
  • Act as a liaison between customers, technicians, salespersons & management
  • Schedule service and routine maintenance appointments
  • Maintain & update customer records based on interactions
  • Process invoice payments
  • Provide information about products and services
  • Troubleshoot and resolve customer issues and concerns
  • Develop & maintain a knowledge base of the evolving products & services that benefit our customers
  • Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
  • Additional duties as assigned.
  • Minimum of 1-year administrative or customer service experience in an office setting is required
  • Knowledge in Microsoft Office is a required
  • Service Titan is a plus
  • Ability to easily cultivate strong rapport with customers and co-workers
  • Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
  • Work well independently & with integrity in a structured yet relaxed environment
  • Enjoy patiently, empathetically helping others
  • Excellent written and verbal communication skills
  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Health savings accounting
  • Flexible spending account
  • Employee discounts
  • Company paid short term life insurance
  • Life insurance
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