Customer Service Representative (Dental & Vision Benefits) - In-Office Sandy, UT or Remote Utah

Ameritas • Sandy, UT

356d • $18 • Remote

About The Position

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.

Requirements

• High school diploma or equivalent.
• 0-2 years of related experience
• Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

Responsibilities

• Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions.
• Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members.
• Provide website and mobile app navigation support and password resets to customers.
• Meet area production standards and Group metrics.
• Other duties as assigned.

Benefits

• Starting pay rate of $18 per hour.
• Hiring/Retention Bonuses up to $850!
• Annual Short-Term Incentive (Bonus) Plan
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) Retirement plan with a company match of up to 3%
• Time off to care for yourself and others.
• Tuition reimbursement
• Student loan repayment
• Incentivized well-being program
• Adoption assistance
• Paid time off for volunteering
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees