Customer Service Representative- Customs Brokerage

Expeditors•Torrance, CA

5d•$19 - $28

About The Position

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more. Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill. For more information on the company, please visit our website: https://www.expeditors.com/careers Position Schedule: Monday – Friday 7:30AM – 4:30 PM Major Duties and Responsibilities A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department. Ensure a smooth and timely customs process flow for all customs related activities Daily execution of workflow and department metrics Transfer declaration information from commercial documents, or other sources into our customs entry system Accurate and timely data entry to allow for the build of a complete US Customs declaration Build and maintain strong relationships with the customers and government organizations Ensure compliance to regulations at all times, both internal and external Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Identify and manage exceptions while also identifying opportunities for continuous improvement Effectively manage and organize emails for timely follow up

Requirements

High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal.
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Jurupa or Torrance , CA
Comfortable with numbers and basic mathematical skills
Comfortable working in an office environment

Nice To Haves

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
Understanding of transportation and US Customs documentation is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Sense of urgency and works well under pressure
Immense attention to detail
Team player mentality
Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)

Responsibilities

Ensure a smooth and timely customs process flow for all customs related activities
Daily execution of workflow and department metrics
Transfer declaration information from commercial documents, or other sources into our customs entry system
Accurate and timely data entry to allow for the build of a complete US Customs declaration
Build and maintain strong relationships with the customers and government organizations
Ensure compliance to regulations at all times, both internal and external
Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Identify and manage exceptions while also identifying opportunities for continuous improvement
Effectively manage and organize emails for timely follow up