Customer Service Representative – Customer Response Team - Freedom Fertility

Cigna Healthcare • Newburyport, MA

122d • $17 - $19

About The Position

This is a permanent work from home position, unless already working onsite in Massachusetts. Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Customer Response Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Requirements

• An empathetic and fun-loving personality with a few good jokes on the ready.
• High School Diploma or GED required.
• Excellent customer service, organization and time management skills.
• Strong attention to detail, accuracy, and quality.
• Excellent communication skills; written and verbal.
• PC skills including knowledge of Microsoft Office Suite and Internet.
• Willingness to work a flexible schedule.

Responsibilities

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications.
• Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
• Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.
• Outreach to patients when payment declines or differences in costs.
• Set up medication reshipments.
• Research issues and problem solve.

Benefits

• Health coverage effective day 1 (including medical, dental, vision).
• Holiday, PTO and OT pay.
• 401K with company match.
• Tuition Assistance.
• Fun, friendly and unique culture – bring your whole self to work every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees