Customer Service Representative (CSR)

Honolulu Freight Service • Honolulu, HI

111d • $20

About The Position

Seeking a dependable Freight Customer Service Representative to join our Ohana! The Freight Customer Service Rep. plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.

Requirements

• Freight experience is a plus!
• Proficient in Microsoft Office Suite or related software.
• Ability to utilize and operate internal company systems.
• Excellent communication and interpersonal skills.
• High level of composure and good stress management.
• Ability to multitask with different, and sometimes conflicting events.
• Basic math, written and oral communications skills.
• Maintains regular and predictable attendance required.
• Must comply with the company’s drug and alcohol testing requirements.

Responsibilities

• Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups.
• Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
• Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
• Assisting with the preparation and processing of shipping documents.
• Maintaining clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination.
• Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
• Managing/overseeing assigned customer account(s).
• Creating and coordinating bookings with truckers and carriers.
• Performing other tasks as assigned.

Benefits

• Medical, Dental, Vision plans for employee + family.
• 401k Retirement Plan + Company match.
• Sick leave.
• Vacation time.
• Paid Holidays.
• Employee Referral Program.
• Employee Assistance Program (EAP).
• Discounts through Company's Benefits Hub.

What This Job Offers

• Number of Employees: 51-100 employees