Customer Service Representative (CSR) - Decatur, IL

Archer Daniels Midland • Decatur, IL

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About The Position

Customer Service Representative (CSR) - Decatur, IL This is a non-exempt level position.

Requirements

• Associates degree or 1-2 years of experience equivalent and prevalent to the position based on description
• Proficiency in Microsoft Office programs (Word, Excel, Power Point and Outlook) required
• Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.
• Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone
• Position requires standing, filing, bending, kneeling, keyboarding operations, sitting for extended periods of time and working on the telephone
• Attention to detail required

Nice To Haves

• Knowledge of UCP, Letters of Credit preferred
• Knowledge of GAFTA contracts preferred

Responsibilities

• Create, handle and manage container shipping documents as well as managing all necessary documents for customer payment, L/C application and bank negotiation.
• Act as liaison with both internal (traders, trade finance, logistics, customers) and external parties (suppliers, customer, shipping companies etc).
• Assist with various functions within the NA Container Export group
• Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees