Customer Service Rep (8721)

Domino's•Memphis, TN

16d•Onsite

About The Position

Job Description: Pizza Maker / Customer Service Representative (CSR ) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.

Requirements

Must be at least 16 years old (or meet state minimum age requirements)
Ability to work in a fast-paced team environment
Strong communication and customer service skills
Basic math and cash-handling skills preferred
Ability to follow instructions and work with minimal supervision
Ability to stand for extended periods of time
Ability to lift up to 25 pounds
Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
Ability to work near hot ovens and kitchen equipment

Responsibilities

Greet customers in person and over the phone in a friendly and professional manner
Take order taking accuracy
Answer questions about menu items, specials, and promotions
Resolve customer concerns and escalate issues to management when necessary
Prepare pizzas and other menu items according to company standards
Follow food safety and sanitation guidelines
Ensure products are prepared quickly, accurately, and consistently
Maintain portion control and product quality
Operate cash registers and handle cash transactions accurately
Assist with stocking food items and supplies
Maintain a clean and organized work area
Help with opening and closing duties as assigned
Work collaboratively with team members to ensure efficient store operations
Assist delivery drivers and management when needed
Follow company policies, procedures, and safety guidelines