Customer Service Rep. (CSR)

Manning Pool Service • Houston, TX

4d

About The Position

Manning Pool Service is growing, and we’re looking for a reliable, detail-oriented Customer Service Representative to join our inside office team.

This role is the communication hub of our company. You’ll be responsible for assisting customers, coordinating with our field technicians, scheduling services, and helping ensure every customer receives clear communication and great service.

If you enjoy helping people, staying organized, and being part of a fast-paced team that takes pride in its work, this could be a great fit.

Requirements

• Strong verbal and written communication skills
• Calm, professional demeanor when handling customer concerns
• Excellent organizational and time-management abilities
• Comfortable working on a computer and learning new software
• Strong typing skills and attention to detail

Nice To Haves

• Experience with Google Sheets, Excel, or similar tools is a plus
• Prior customer service or office experience preferred (but not required)

Responsibilities

• Answer incoming phone calls, emails, and text messages from customers
• Schedule pool service, maintenance, and repair appointments
• Create and send service quotes and obtain customer approvals
• Communicate with technicians regarding service issues, alerts, and updates
• Follow up with customers regarding services, repairs, and satisfaction
• Handle customer concerns professionally and escalate issues when needed
• Maintain accurate records and documentation in company software
• Support sales and service operations through organized follow-ups

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees