Customer Service Representative (CSR) Remote

Mind Friend • New York, NY

22h • Remote

About The Position

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

Requirements

• Experience: You have 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).
• The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.
• Tech-Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.
• Clear Communicator: Your writing is professional, warm, and free of typos.
• A quiet, dedicated workspace.
• High-speed internet (Minimum 50 Mbps down / 10 Mbps up).
• Comfortable using video for team syncs and occasional customer "guided setups."

Nice To Haves

• SaaS or Tech experience

Responsibilities

• The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
• Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
• Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.
• AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.

Benefits

• 100% Remote: Work from wherever you're most productive.
• Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction.
• Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed