Customer Service Representative (CSR) - Full-Time - Griffin, Ga

United Bank • Griffin, GA

2d

About The Position

Responsible for offering customer centered financial products and services to consumers and small businesses.  Customer Service Representatives are the financial liaison in building, deepening, and retaining long-term relationships while providing world class, Signature Service.

Requirements

• High school diploma or equivalent.
• Minimum of one year service and sales experience preferred.
• Proficient computer skills and active engagement in new technology.
• Excellent interpersonal communication and presentation skills (written and verbal).
• Strong analytical and problem-solving skills.
• Ability to derive innovative solutions.

Responsibilities

• Uses a consultative approach to understand customers’ financial needs and educates them on how to get the greatest value from our products and services.
• Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
• Resolves product or service problems by clarifying and determining the cause of the problem, selecting, and expediting the best solution, and following up to ensure resolution.
• Recognizes and refers cross-sell opportunities.
• Ensures compliance with and keeps abreast of internal controls, operational procedures, and related documentation.
• Builds and maintains productive relationships with co-workers and partners throughout the organization.
• Captures and tracks key customer interactions for delivering effective sales and service.
• Actively engages in and completes all learning requirements associated with position.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.

Benefits

• paid employee health insurance
• dental insurance
• vision insurance
• short-term disability insurance
• paid long-term disability insurance
• paid life insurance
• 401(k) plan with employer contributions
• Employee Stock Ownership Plan (ESOP) with employer contributions
• flexible spending account (FSA)
• wellness program
• employee assistance program
• vacation time
• sick time
• paid federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED