CSR (High Level)
About The Position
Are you passionate about helping others, serving your community, and being part of a trusted organization making a real impact in Detroit? A well‑established and highly respected organization is seeking enthusiastic Customer Service Representatives (CSRs) to join their growing team downtown. This is a chance to build a long‑term career, grow professionally, and contribute to meaningful work that supports the Detroit Community. The Customer Service Representative plays a vital role in supporting Detroit residents through both phone-based and in‑person interactions. You will: Handle 50–100 inbound calls per day from customers seeking information on available properties Assist walk‑in visitors face to face with applications, property details, and program information Provide guidance on navigating the website and online property portal Transfer calls to internal departments as needed (very minimal outbound calling) Support faith‑based organizations and nonprofits seeking to join community partnership programs Learn and communicate program details clearly and professionally This is ideal for someone who enjoys a fast‑paced environment, thrives in helping others, and communicates with confidence.
Requirements
- 1+ year of experience in a Call Center OR face‑to‑face customer service role
- Strong communication skills (written and verbal)
- Ability to multitask in a fast‑paced environment
- Problem‑solving mindset
- Professional, reliable, and customer-focused
Responsibilities
- Handle 50–100 inbound calls per day from customers seeking information on available properties
- Assist walk‑in visitors face to face with applications, property details, and program information
- Provide guidance on navigating the website and online property portal
- Transfer calls to internal departments as needed (very minimal outbound calling)
- Support faith‑based organizations and nonprofits seeking to join community partnership programs
- Learn and communicate program details clearly and professionally
Benefits
- Exceptional benefits upon direct hire: This organization covers 100% of Medical, Dental, and Vision premiums — at absolutely no cost to employees
- Supportive, collaborative, and social team environment
- Business casual dress code
- Meaningful mission-driven work that directly supports Detroit communities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
