Customer Service Administrator
About The Position
Are you passionate about people and love turning everyday interactions into exceptional experiences? We’re looking for a Customer Service Representative (CSR) who thrives on helping others and making a difference. As the friendly voice and face of our Energy team, you’ll play a key role in creating positive, lasting relationships with our propane, petroleum, and oil customers. From answering questions and scheduling deliveries to resolving issues and promoting helpful programs, you’ll ensure every customer walks away feeling valued, supported, and confident in our service. If you take pride in your professionalism, enjoy problem-solving, and believe great service starts with a smile (even over the phone!) — we’d love to have you on our team.
Requirements
- High school diploma or equivalent (associate degree preferred).
- 2+ years of customer service or administrative experience — energy industry experience is a plus!
- A genuine passion for helping people and building positive relationships.
- Strong communication skills — written, verbal, and interpersonal.
- Proficiency in Microsoft Office and customer management software.
- The ability to stay organized, positive, and calm in a busy environment.
- Dependable, professional, and a true team player.
Responsibilities
- Be the go-to contact for customers by phone, email, and in person — providing friendly, responsive, and knowledgeable support every time.
- Deliver exceptional customer experiences by listening carefully, anticipating needs, and following through with care and accuracy.
- Process fuel delivery and service orders efficiently while keeping customers informed and satisfied.
- Manage account details, verify status, apply payments, and handle COD transactions with accuracy and attention to detail.
- Coordinate with dispatchers, drivers, and technicians to ensure smooth, timely service and quick issue resolution.
- Respond promptly and empathetically to customer inquiries or concerns — always aiming to exceed expectations.
- Keep customer account information accurate and up to date in company software.
- Support customers with billing, invoicing, and statement reconciliation, ensuring clarity and trust.
- Educate customers about programs like budget plans, price protection, and tank monitoring that make their lives easier.
- Partner with sales and operations teams to provide seamless communication and a consistent, high-quality experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
