About The Position

Our Customer Service Representatives are the heartbeat of the store. CSRs help create delight in every interaction — from making delicious products to greeting our guests with energy, accuracy, and care. This role supports store operations by serving customers, preparing high-quality items, and keeping the store clean, safe, and ready for business.

Requirements

  • Friendly, positive communicator.
  • Comfortable moving quickly in a fast-paced environment.
  • Able to stand, walk, bend, and lift up to 25 lbs.
  • Meets all company and state employment requirements.

Responsibilities

  • Greet every guest with warmth, confidence, and a smile.
  • Take accurate phone, walk-in, and online orders with a friendly, upbeat tone.
  • Communicate clearly with customers and teammates.
  • Resolve basic concerns and ensure each guest leaves feeling valued.
  • Prepare pizzas, sides, and menu items following portioning and quality standards.
  • Maintain food safety, sanitation, and proper prep procedures.
  • Stay focused and quick during rush times.
  • Complete housekeeping tasks including wiping surfaces, sweeping/mopping, dishes, and trash.
  • Maintain a clean, organized workstation and guest area.
  • Assist with stocking and product rotation.
  • Work with a “we before me” mindset.
  • Follow all policies, procedures, and safety guidelines.
  • Jump in where needed to keep the shift running smoothly.
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