Customer Service Representative (CSR)

$35,360 - $39,520/Yr

Automated Health Systems - Framingham, MA

Part-time,Full-time - Entry Level

Remote - Framingham, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Customer Service Representative (CSR) role at Automated Health Systems involves providing exceptional customer service in a healthcare-focused call center environment. This position is available for both part-time and full-time schedules, offering flexibility and opportunities for career advancement. The CSR will assist individuals and families in accessing healthcare services while maintaining confidentiality and providing accurate information.

Responsibilities

• Assisting individuals and families gain access to health care services.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Requirements

• Bilingual in Spanish or Portuguese preferred.
• 2 years of communication skills experience.
• Customer-focused team player with a passion for helping people.
• Strong PC proficiency with a willingness to learn new applications.
• Detail-oriented and fast learner with excellent communication skills.
• Ability to maintain confidentiality of personal health information.

Benefits

• Paid training
• Wellness program
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Work from home
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Flexible schedule
• Referral program