Customer Service Representative (CSR) Driver- Commission

Vestis•Canton, NC

About The Position

Overview: The Customer Service Representative (CSR) driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful CSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operates a company step van in designated area to provide products and service to a variety of clients. Verifies daily preventative maintenance of vehicle and maintains proper operator documentation; Manages daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Reviews invoices daily for complete and accurate information and makes corrections as needed; Meets sales goals and promotes overall route growth to enhance profitability; Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business; Understands services, policies, and pricing methods and clearly explains the same to the customer; Monitors customer feedback and handles customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Requirements

Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record
Customer service experience with a wide variety of consistent customer contact
Strong math and basic computer skills
Excellent customer service and verbal communication skills required
Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Nice To Haves

Demonstrated experience selling services/products and generating new business preferred

Responsibilities

Safely operates a company step van in designated area to provide products and service to a variety of clients.
Verifies daily preventative maintenance of vehicle and maintains proper operator documentation
Manages daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Reviews invoices daily for complete and accurate information and makes corrections as needed
Meets sales goals and promotes overall route growth to enhance profitability
Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts.
Assists the sales organization with the procurement of additional new business
Understands services, policies, and pricing methods and clearly explains the same to the customer
Monitors customer feedback and handles customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.