Customer Service Representative (CSR)-Alice

Advance America Cash Advance • Alice, TX

389d • $21,986 - $35,880 • Onsite

About The Position

The Customer Service Representative (CSR) position at Advance America is a hands-on, performance-based role focused on delivering exceptional customer service while meeting operational goals. The CSR is responsible for assisting customers with financial products and services, managing customer transactions, and participating in marketing efforts to drive sales. This role requires adherence to company policies and compliance with federal and state regulations, ensuring a positive customer experience and effective team collaboration.

Requirements

• High School Diploma or equivalent required, some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
• Ability to use computer programs required to process customer transactions.
• Ability to maintain composure in stressful situations.
• Ability to follow procedures in the normal course of business and in stressful situations.
• Ability to develop and maintain business relationships.

Responsibilities

• Actively assist in meeting the center's performance metrics as defined by management.
• Understand, recommend, and sell financial products and services to customers.
• Build strong relationships with current and prospective customers, in person and over the phone.
• Manage customer concerns and actively participate in customer transactions.
• Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
• Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
• Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
• Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
• Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
• Perform and document collection calls, field visits, and any other approved collection activities.
• Complete other duties as assigned.
• Work closely with and support others in a positive, team environment to enhance the customer experience.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED