Customer Service Representative - Crystal Run Healthcare

UnitedHealth Group • Middletown, NY

92d • $16 - $24

About The Position

This position is Onsite. Our office is located at 109 Rykowski Lane, Middletown, NY. Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. This position is full-time. Employees are required to work a flex schedule; start times between 9:00am - 12:00pm, earliest shift during 9:00am - 5:00pm, and latest shift during 12:00pm - 8:00pm. It may be necessary, given the business need, to work occasional overtime, weekends and holidays. Our office is located at 109 Rykowski Lane, Middletown, NY. We offer 3 weeks of on-the-job training. The hours during training will be 8:00am - 4:00pm, Monday - Friday.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work 100% onsite at 109 Rykowski Lane, Middletown, NY
• Ability to work a flex schedule; start times between 9:00am - 12:00pm, earliest shift during 9:00am - 5:00pm, and latest shift during 12:00pm - 8:00pm, including the flexibility to work occasional overtime, weekends and holidays, based on the business need

Nice To Haves

• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day through tasks may be repetitive
• Ability to navigate a computer while on the phone

Responsibilities

• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards
• Respond to complex customer calls
• Resolve customer service inquiries which could include: Benefit and Eligibility information, Billing and Payment issues, Customer material requests, Physician assignments, Authorization for treatment, Explanation of Benefits (EOB)

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED