CSR (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0056279
About The Position
As a Customer Service Representative (Corporate, Registered Agent Services), you will be responsible for the fulfillment of client research, estimates, and orders for various corporate document retrievals and filings within the corporate and registered agent industry. You will work directly with and for other team members or teams within the department to successfully complete all project requests in a timely, accurate and efficient manner. Will have direct client interactions via written and verbal communication methods. To be successful in this role the Corporate Support Specialist must have excellent organizational and time-management skills, meticulous attention to detail, be adaptable, and professional levels of customer service and communication. This role is perfect for those eager to start or grow their career in the customer service segment for corporate and registered agent services. Hybrid: Eight days a month we come together in the closest office (CT/ET time zone) within 50 miles to experience the value of connecting with colleagues (2 days in office, 3 days remotely). You will report to the Manager, Customer Service. This role is a part of FCC | CLC - Registered Agent Solutions Inc. – Wolters Kluwer. Please view the site office location directory for potential CT/ET office preferences. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Shift Hours: 8-5 or 9-6 CST (Flexible) Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Requirements
- Communication: Positive team player with clear and effective verbal and written communication skills with colleagues and clients.
- Customer Orientation: Ensure superior customer service is always provided and maintain a high level of professionalism.
- Problem-Solving: Strong critical thinking and problem-solving skills are required.
- Attention to Detail: Strong attention to detail with the ability to accept directions well.
- Time Management: Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision.
- Product Knowledge: Fundamental understanding of the company’s products/services.
- Technical Literacy: Basic computer and software proficiency. Intermediate level skills with MS Office; Word, Excel and Outlook are required.
- Team Collaboration: Ability to work well with others in a team environment whether remote, hybrid, or in office.
- Attendance and Reliability: Excellent attendance and punctuality.
- Work Environment: Able to work in a fast-paced, high-energy environment.
- Industry Knowledge: Knowledge of general corporate services and/or willingness to learn.
- Language Skills: Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- High school diploma or equivalent required.
Nice To Haves
- Corporate and Registered Agent Industry Experience: The preferred candidate will have 1-2 years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.
- Preferred Education: Bachelor’s degree and/or 1-2 years’ experience in corporate services/registered agent industry.
Responsibilities
- Assist with initial client account set up and maintenance.
- Provide direct support to and collaboration with other RASi corporate team members or across departments.
- Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email.
- Efficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
- Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
- Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
- Assist with answering phone calls and routing to the appropriate department.
- Assist with the creation and maintenance of filing fees/requirements reference charts.
- Any other duties of similar or lesser nature as required.
Benefits
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
- Full details of our benefits are available upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
