Customer Service Representative - Corporate CSR

Harbor Wholesale • Lacey, WA

136d • $21 - $23

About The Position

This onsite Customer Service Representative position confers with customers via telephone or email in order to provide information about products and services, to take orders, cancel orders, or to obtain details of complaints. This position may be hybrid eligible. Shift: Sunday - Thursday 7:00AM - 3:30PM. Compensation: Full-time Hourly, $21-23.

Requirements

• High school diploma or equivalent.
• Two years high volume consecutive customer service experience required within a computerized environment/office/call center preferred or equivalent.

Responsibilities

• Exchange information with customers relating to orders, pricing and retail sales.
• Resolve customer complaints/requests by performing activities such as order entry, providing product information and availability, retail margin changes and sales history reports.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Customer contact follow up on issues/complaints.
• Refer unresolved customer grievances to manager for further investigation.
• Respond to sales representative's inquiries and/or requests for detailed account information.
• Maintain specific designated route/customer base daily to ensure order accuracy including items, quantity, shipping information and ship date, effectively communicating with transportation team.
• Work independently and cooperatively as a team member.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k retirement program with company match
• Vacation
• Sick time
• Personal day
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED