Customer Service Representative (Contract)

Spectrum Staffing Services • Bridgewater Township, NJ

415d • $56,160 - $60,320

About The Position

The Customer Service Representative role is a contract position focused on managing customer orders and ensuring high levels of service. The representative will act as the primary point of contact for customers, handling inquiries, complaints, and requests while coordinating with various internal teams to streamline processes and improve efficiency.

Requirements

• Business or commercial education
• Up to 3 years of international work experience, ideally in a value-added solution provider
• Analytical mindset with a pro-active approach
• Desire to work in an international, multicultural environment
• Experience with CRM/ERP software
• Sound conversation techniques
• Discipline to initiate first contact and to make the first step

Responsibilities

• Order processing from PO receipt to delivery and invoice
• Be the customers' focal point on orders, requests, complaints, etc.
• Processing and shipping customer sample requests
• Coordinating complaint management with QA
• Coordinating questionnaires and technical documents with the technical team
• Executing customer communication activities (e.g., change notification letters)
• Improve daily work processes to promote efficiency
• Maintain high level of customer service
• Follow up on customer contracts, agreements, and blanket orders
• Close liaison with supply chain, warehouse, and forwarder to minimize delays on supply

Benefits

• Competitive hourly wage of $27 - $29
• Opportunity to work in an international environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed