Customer Service Representative (Contract)

Watts Water Technologies • North Andover, MA

355d

About The Position

As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. In this role, you will be part of a 6-month project and will be located onsite in North Andover, MA.

Requirements

• High School Diploma or equivalent.
• 3+ years of experience in a high-volume customer service environment.
• Experience with order entry and expediting orders.
• Familiarity with ERP systems.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle stressful situations tactfully.
• Detail-oriented with a high degree of accuracy.
• Ability to work well in a team environment.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Respond to customer inquiries via calls and emails regarding Watts Water Technologies items, and concerns.
• Data entry and other duties assigned
• Manage orders & track shipments
• Address customer complaints and escalate complex issues to appropriate departments when required.

Benefits

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees