Customer Service Representative (Contingent) - 7x7 - Houma, LA

Bristow Group • Houma, LA

113d

About The Position

Bristow Group is seeking a dedicated individual to join our team, responsible for various administrative and operational tasks to ensure smooth daily operations. The role involves setting up the work environment, maintaining communication with passengers, and coordinating with the Base Manager and pilots. The ideal candidate will have a strong organizational skill set and the ability to manage multiple tasks effectively in a fast-paced environment.

Requirements

• Must be proficient in Word, Excel, and Outlook.
• Must adhere to dress code/appearance policy stated in the Bristow Group Handbook.
• Aviation background preferred.
• Must be organized and able to work effectively as a team with a large and varied workload.
• Must maintain a valid Driver’s License and be physically able to drive a company vehicle as required.
• Must be able to travel as required by Bristow Management.

Responsibilities

• Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets.
• Answer phones promptly and professionally.
• Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner.
• Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable.
• Coordinate all outbound aircraft.
• Manifest and check identification for all inbound and outbound passengers through TSA list when needed.
• Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info.
• If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON.
• If applicable, flight-follow when aircraft cannot get through to Operations.
• Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations.
• Assist the above with any administrative duties that need to be accomplished.
• Maintain a log of all daily flights.
• Gather flight logs from the previous day, check the times for accuracy, and ensure all other pertinent information is correct.
• Add flight information to daily flight logs, make copies, and create base files to hold for two months.
• Mail originals to the Accounting Department every third day, ensuring all logs for the month have been sent in by the first of the new month.
• Gather and sort all incoming mail and faxes.
• Log all incoming and outgoing packages and arrange FedEx for outgoing packages.
• Email daily aircraft status at the end of each day after confirming status with the Lead AMT.
• Email hotel and rental car logs every Friday.
• Keep a log of all mechanical delays on contracted aircraft and email every day.
• Keep a log of the number of passengers traveling outbound each day.
• At the closing of the day, ensure the manifest/sign-in sheets are ready for the next morning.
• Confirm that the waiting area and restrooms are clean and organized for the next business day.
• If applicable, load baggage and cargo onto and off of aircraft.
• Perform any other duties as assigned.

What This Job Offers

• Number of Employees: 5,001-10,000 employees